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Basic overview of Seats in Seats

- What theatres, shows, venues, etc. do you currently have tickets for?
- How does this whole thing work?
- Are there always tickets available to something?
- Where will I sit when I go to the event?
- Can I post the member ticket availability on my websites, blogs, newsletters and other media?

How the memberships work

- How much do I have to pay for a membership and what do I get for it?
- Once I’m a member, will I always be a member?
- When does my membership expire and how do I renew?
- Will you let me know before my membership expires so I don’t have to remember?
- If for some reason I put in all my payment information and clicked Register but really didn’t mean to, or for some other reason I want a refund, can I get my registration money back?

Reserving tickets and attending the show

- How do I redeem my reservation order?
- What if I get better plans and need to change my reservation?
- What do I wear to the event?
- What if something happens and box office doesn’t have my reservation or can’t fulfill it?
- What if I have a legitimate “beef” with my experience?
 

I can say that we're working with all kinds of venues, including major theatres and companies, smaller, local organizations, and everything in between.  All of our partners do have tickets for sale (as they are professional organizations), and most tickets can be found via the internet, but at no time is there a guarantee of supply or what theatres we have tickets for. 

(a.k.a. a lot of legal mumbo-jumbo that we have to point out because comp tickets are limited to a select number of performances and a certain number of tickets allotted strategically by the theatres, venues, etc.  We can't guarantee any availability since it's up to the venues what they give out according to their strategy to get people to their performances!)

How does this whole thing work?
I know, a three step process is cliché, but it really is this simple!

1) Once you have your membership, simply login to www.seatsinseats.com and search the available events for one you want to see by clicking Ticket Search.

2) When you find one, click the Select This Show, enter the reservation name and the number of tickets to reserve and click Submit. Remember, your membership payment is the only thing you pay! You don’t pay anything to reserve tickets!

3) Once the reservation is submitted, you’ll receive a Reservation Confirmation page (which you should print!) with instructions on what to do when you get to the event.

Currently, www.seatsinseats.com is the only way for new members to register, and for existing members to place ticket reservations. Seats in Seats, LLC, is investigating other options, such as phone, fax, etc. but those are not currently available. Members will be alerted as additional features to memberships are made available.

Are there always tickets available to something?
Ticket availability is entirely determined by the venues making tickets available to Seats in Seats, LLC, which are able to be searched via seatsinseats.com. Seats in Seats, LLC makes no guarantees to the number of tickets available at any one time, but is committed to having a variety of tickets available to various events whenever you search.

Where will I sit when I go to the event?
Seat placement for the tickets ordered are also entirely determined by the venues making tickets available and are assigned to reservations at the time of order. Seats in Seats, LLC has no visibility to seat selection and has no ability to request or in any way control the seat placement for any reservation.

Can I post the member ticket availability on my websites, blogs, newsletters and other media?
Since we do not sell tickets, and we cannot interfere with normal ticket sales, show and ticket availability is confidential information to members only. Any member that discloses this information publicly in any form will have their membership cancelled, effective immediately, even if notification of cancellation in writing has not yet been sent or received.

Once I’m a member, will I always be a member?
Seats in Seats, LLC, reserves the right to cancel reservations or memberships at any time, and will always do so in writing, via postal mail and/or email.

When does my membership expire and how do I renew?
Your membership fee is good for one year from your purchase date. Unfortunately, automatic renewal is not an option since we don’t keep any of your credit card information on record for security reasons.  Please use the Renew Membership link on the Member Home page for instructions on how to renew.

Will you let me know before my membership expires so I don’t have to remember?
Of course! Why let a good thing go to waste? We will send you two reminder emails, one at 60 days before expiry and one at 30 days before expiry, as well as one “farewell/last chance” email when your membership expires. If you want more than that, please let me know and we’ll see if we can accommodate, but we won’t send more registration emails than those in case you don’t like getting emails from us!

If for some reason I put in all my payment information and clicked Register but really didn’t mean to, or for some other reason I want a refund, can I get my registration money back?
I’m sorry, but all membership payments are non-refundable. If for any reason you are unsatisfied with your experience or have any questions about your membership, please email support@seatsinseats.com.

What if I get better plans and need to change my reservation?
This is VERY important - changes to reservations are not allowed as the overhead for maintaining an accurate count of comp tickets is critical to this process.  You MUST keep your reservation that you make, even if others attend in your place.  If your reservation is not used, you'll receive one written warning via email.  After the second unused reservation, your membership will be immediately expired without refund.  This is part of our agreement with the production companies as their comp tickets are vital to their operations and need to be filled.

What do I wear to the event?
Dress codes vary to individual events. Please check the event’s website for the dress code, if any. Standard dress for theatrical and musical theatre performances is business casual to semi-formal.

What if something happens and box office doesn’t have my reservation or can’t fulfill it?
Due to this partnership with Seats in Seats and the various venues we have agreements with, in the extremely rare occasion there a reason that the venue is unable to fulfill your reservation, please notify Seats in Seats at support@seatsinseats.com and the situation will be handled on an ad-hoc basis.

What if I have a legitimate “beef” with my experience?
Unlike large companies touting this same thing, we REALLY ARE committed to you getting the biggest bang for your buck and loving every minute of it. If you have ANY customer service concerns or feedback that would make your experience using www.seatsinseats.com more effective, please don’t hesitate to use the Contact Us section of our website, or email support@seatsinseats.com directly.

If you have any questions about the above, or additional questions that are not addressed here, please email support@seatsinseats.com.